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Shipping and Returns


LOCAL PICKUP OPTION AT PARKER AND OTIS

While our physical store is temporarily closed to the public, we are facilitating local curbside pickup at our Parker and Otis location (112 South Duke Street, Durham).  Pickup times are every Thursday from 12-4pm or by special appointment.  Please contact us by email after placing your order with our Pickup option to schedule your pickup: brooke@parkerandotis.com


SHIPPING

Tiny is pleased to be able to offer affordable domestic shipping in the U.S. via USPS for most items.  

Orders are processed within two business days (Tuesday through Saturday), and shipped on the next available shipping day.  We ship every Wednesday and Friday.  Most First Class packages arrive within 7 business days.  Most Prioirity Mail packages arrive within 3 business days.  Most Priority Mail Express packages arrive within 2 business days.  If you have any special needs regarding your shipment, please contact us.

Tiny is not responsible for packages lost or damaged in the mail.  We are unable to ship to PO boxes.  We do not ship internationally at this time.    

 

LOCAL STORE PICKUP

We offer local pickup for our customers in the Durham, NC area.  If you would like to complete your purchase online, and pick up your items at our storefront, please select "Local Pickup" as your shipping option at checkout.  Please give us a call if you require local pickup within a one hour window of checking out.  919-683-3001

 

WEBSITE RETURNS

We accept returns and exchanges for eligible items purchased online which are returned to us within 14 days of receipt.  Returned items must be new, unused, and in original condition for a full refund.  Refunds for website purchases returned to us will only be granted via the original method of payment.  Tiny is not responsible for return shipping.  If you have received an item as a gift, we can offer you a store credit.  To process a return for a website purchase, please contact brooke@parkerandotis.com with the item information and any needs or requests. 

 

EXCHANGE FOR ITEMS PURCHASED IN-STORE

Items purchased in-store may be returned for store credit within 30 days of purchase with a store receipt or gift receipt.  We do not offer refunds for items purchased in our brick-and-mortar store.  Items exchanged must be in new, unused and original condition to receive store credit.